Fastest for quick checks, screenshots, and “is this down?” moments.
Chat on WhatsAppSupport
Real People When Something Needs Attention
WhatsApp, phone, email, or open a ticket — same team that already knows your hosting, email, and apps.
Reach us
Pick the channel that fits
Urgent? WhatsApp or phone. Prefer a paper trail? Open a ticket and we will reply with a reference number.
Phone
Talk to someone who can walk through DNS, login issues, or go-live cutovers.
Call usShare logs, invoices, or longer context — we reply from the same inbox as tickets.
hello@lemonwares.comTicketing
Open a support ticket
Tell us what broke, what you already tried, and how urgent it is. You will get a reference number by email.
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1
Submit the ticket
Share category, urgency, and what you are seeing — screenshots in a follow-up email are welcome.
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2
Get a reference
We email you a ticket ID so you can track the conversation without repeating yourself.
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We resolve and close
Same team that runs hosting and email — not a queue that disappears for days.
New ticket
What we help with
Common support topics
From go-live cutovers to mailbox DNS — one place to ask.
- Hosting downtime, SSL, or panel access
- Mailemon / Microsoft 365 / Google Workspace mail issues
- Domain transfers, DNS, and MX records
- Invoices, renewals, and payment questions
- Sites and apps we built or maintain
- Priority help when something is blocking customers
Support FAQs
WhatsApp and phone are usually fastest during business hours. Tickets typically get a first reply within a few hours on business days.
No. Anyone can submit a ticket with a name and email. If you are logged in, we attach it to your account automatically.
The product affected (hosting, email, domain), error messages, when it started, and anything you already tried. That shortens the back-and-forth.
Need help now?
Open a ticket for a tracked reply, or WhatsApp us if it cannot wait.